We hereby announce that we have provided compensation to users affected by the price volatility caused by excessive order volume. We sincerely apologize for any inconvenience and losses this situation may have caused you, and we assure you that we are committed to avoiding such issues in the future.
Recently, our exchange experienced price volatility resulting from large orders, leading to losses for some users. We fully understand the significant impact this has on your trading experience and trust. Therefore, we have implemented the following compensation measures:
Compensation Coverage: We have provided appropriate compensation to users who incurred losses based on their affected trading records and the severity of the losses. Compensation amounts have been evaluated reasonably, with a compensation ratio of 1:1.5.
We are committed to providing a fair, transparent, and reasonable compensation plan to address your losses and rebuild your confidence in our exchange.
If you require further assistance or have any questions, please don't hesitate to contact our customer support team. We will respond promptly and assist you in resolving any related issues.